Secondments

RISE_BPM's Innovation and Staff Exchange will be documentend in terms of secondments. They will be presented and archived within this section. 

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2017-10-07–2017-12-06: Westfälische Wilhelms-Universität Münster (WWU) to University of Liechtenstein (UNI-LI)

Hendrik Scholta

Researcher: Hendrik Scholta

Researcher Category: Early stage researcher
Website: http://www.erc.is/p/hendrik.scholta
Goal of the stay:

BPM has become increasingly important to public administrations. However, public administrations still have a lot of potential for improvement regarding the progress of their BPM. The colleagues from the University of Liechtenstein have developed an operationalization of what are called the ten principles of good BPM in order to measure how far organizations actually follow general success factors of BPM. To support BPM in public administrations, the goal of this stay is to apply these ten principles to public administrations. Potential outcomes can be differences regarding the relevance and implementation of each principle between private and public organizations, which can lead to guidelines for managers in public administrations. The results of the stay may assist managers and decision makers in public administrations to evaluate their BPM strategy and identify future development steps and directives for their organizations.


Work package addressed: WP6: Synthesis of IT Artefacts – BPM Strategy (Phase 2)

2017-09-24–2017-10-11: Wirtschaftsuniversität Wien (WU) to University of Liechtenstein (UNI-LI)

Bastian Wurm

Researcher: Bastian Wurm

Researcher Category: Early stage researcher
Website: http://www.erc.is/p/hendrik.scholta
Goal of the stay:

Process-oriented companies face the dichotomy of process standardization versus process diversity. On the one hand multinational companies try to realize returns of scale by standardization, on the other hand markets require businesses to adapt to local needs and government regulations. Today, there is no empirical framework, which can assist managers and process owners in making this trade-off and find a suitable degree of standardization for their processes. In particular, we observe a lack of research on how to measure the degree of process standardization. Addressing this research gap, we strive for the validation of a measurement scale developed in an earlier study, in order to be able to specifically and directly measure the degree of standardization in business processes. Various application scenarios and future research areas are pointed out.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2017-08-18–2017-09-03: Wirtschaftsuniversität Wien (WU) to University of Liechtenstein (UNI-LI)

Bastian Wurm

Researcher: Bastian Wurm

Researcher Category: Early stage researcher
Website: http://www.erc.is/p/hendrik.scholta
Goal of the stay:

Process-oriented companies face the dichotomy of process standardization versus process diversity. On the one hand multinational companies try to realize returns of scale by standardization, on the other hand markets require businesses to adapt to local needs and government regulations. Today, there is no empirical framework, which can assist managers and process owners in making this trade-off and find a suitable degree of standardization for their processes. In particular, we observe a lack of research on how to measure the degree of process standardization. Addressing this research gap, we strive for the validation of a measurement scale developed in an earlier study, in order to be able to specifically and directly measure the degree of standardization in business processes. Various application scenarios and future research areas are pointed out.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2017-08-14–2017-08-26: Ulsan National Institute of Science and Technology (UNIST) to Westfälische Wilhelms-Universität Münster (WWU)

Minseok Song

Researcher: Minseok Song

Researcher Category: Experienced researcher > 10 years
Website: http://mssong.postech.ac.kr
Goal of the stay:

The goal of the stay is to wrap up the previous works such as BPM in sharing economy and the analysis of charging transaction data. Furthermore, I would like to investigate potential collaboration topics in the first and second phase of the project. On specifically, the topics of Analysis of Societal Impact Factors and synthesis of IT Artefacts – BPM Analysis will be discussed with the researchers in WWU.


Work packages addressed: WP5: Analysis of Societal Impact Factors (Phase 1), WP9: Synthesis of IT Artefacts – BPM Analysis (Phase 2)

2017-07-09–2017-09-15: Wirtschaftsuniversität Wien (WU) to CUPENYA B.V. (CUP)

Svitlana Vakulenko

Researcher: Svitlana Vakulenko

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/en/infobiz/team/vakulenko-svitlana/
Goal of the stay:

The aim of the cooperative research endeavour is to develop efficient and effective approaches for question answering using open data tables.

This kind of data is ubiquitous and continually growing due to various statistical reports produced by national governments on a regular basis and released as open data.

The dominant part of the open data consists of tables in formats such as CSV. Tabular data is difficult to analyze and to search through, yielding for new tools and interfaces that would allow even non tech-savvy users to gain insights from open datasets without resorting to specialized data analysis tools or even without having to fully understand the dataset structure. We evaluate the state-of-the-art deep learning approaches for this task and attempt to scale the implementation to the size of the open data repository containing more than 200,000 tables collected from distributed portals. The main challenge consists in integrating these diverse datasets, bridging the semantic gap and providing a system capable of retrieving relevant information using natural language queries.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2017-07-06–2017-09-07: Wirtschaftsuniversität Wien (WU) to Universidade Federal do Estado do Rio de Janeiro (UNIRIO)

Saimir Bala

Researcher: Saimir Bala

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/en/infobiz/team/bala/en
Goal of the stay:

The monitoring of project-oriented business processes is difficult because their state is fragmented
and represented by the progress of different documents and artifacts being worked on. This
observation holds in particular for software development projects in which various developers work
on different parts of the software concurrently. Prior contributions in this area have proposed a
plethora of techniques to analyze and visualize the current state of the software artifact as a product.
It is surprising that these techniques are missing to provide insights into what types of work are
conducted at different stages of the project and how hey are dependent upon another. Through this
secondment we want to extend existing work on using times series techniques to analyze software
repositories. Thus, we plan on joining our efforts to thoroughly investigate the theoretical and
practical aspects of applying this new analysis technique to software projects.


Work package addressed: WP1: Technological Enablers – Social Media (Phase 1)

2017-06-18–2017-08-16: Westfälische Wilhelms-Universität Münster (WWU) to University of Liechtenstein (UNI-LI)

Jan Betzing

Researcher: Jan Betzing

Researcher Category: Early stage researcher
Website: http://erc.is/p/betzing
Goal of the stay:

During my stay at the University of Liechtenstein, I would like to network with researchers of the faculty and discuss possible collaborations in the area of personalized digital business processes using mobile location-based services. My research builds upon identified opportunities of smart devices for BPM in general and the EU general data protection regulation (GDPR) in particular.

The EU GDPR  becomes effective in May 2018. It mandates service providers to get an active consent by the user, before personal data can be collected and processed. Consequently, privacy management is a cornerstone of every BPM strategy that involves personalized business processes.

I would like to collaboratively design an online-based experiment with a prototypical IT artifact to investigate, how consumers can make (more) informed consent decisions regarding the sharing of private information such as their location with third-parties on their smartphones. The goal is to design a privacy mechanism that fulfills the EU-requirement of an active consent and also supports users in understanding which information is collected for which purpose. We maintain that transparency and a well-designed onboarding process can lead to more users consenting to the processing of personal data.

From the expected results, I would like to derive design guidelines that informs the BPM strategy of App service providers in regarding the EU-compliant collection of data using the users' smart devices.


Work packages addressed: WP2: Technological Enablers – Smart Devices (Phase 1), WP6: Synthesis of IT Artefacts – BPM Strategy (Phase 2)

2017-06-12–2017-10-11: Westfälische Wilhelms-Universität Münster (WWU) to Queensland University of Technology (QUT)

Benjamin Barann

Researcher: Benjamin Barann

Researcher Category: Early stage researcher
Website: https://www.wi.uni-muenster.de/de/institut/is/personen/benjamin-barann
Goal of the stay:
  • Topic: Digitalization of Customer Touchpoint in Stationary Retail Stores
  • Motivation: The topic of customer touchpoint integration is quite novel. Only channel integration as a whole has been considered by research. Furthermore, most of the retailers are still struggling to fully implement it. Thus, Lemon & Verhoef (2016) motivated further research in this area by asking which models can enable companies to reach seamless touchpoint integration across the purchase journey. However, what makes touchpoint integration different from channel integration? In fact, the existing literature does not provide an unambiguous definition of the various terms connected with these concepts. Besides channel integration, researchers talk about multi-, cross-, and omni-channel integration. To get a better idea of touchpoint integration, it is important to have a close look at these channel management approaches. Indeed, a single channel comprises out of many different touchpoints. Examples for such touchpoints in a retail store could be the sushi/meat counter, price and discount signs, check-out points, shop employees… Especially smart retail technologies, which incorporates IoT technologies such as sensors and actuators, drive the integration of these brand-owned touchpoints. Therefore, I will collaboratively elaborate the concept of brand-owned customer touchpoint integration from a theoretical and practical perspective with a researcher from the QUT and one of their associated retailers. The overarching research question is: How can the customer journey processes be further linked through the integration of brand-owned touchpoints and what is the impact on the retailer?
  • RISE_BPM Mapping:
    • WP 2: To cooperate with [a] company […][to discuss] sensors and actuators added to their physical [touchpoints] in order to make them ‘smart’, i.e. eligible to share data with other smart devices [(i.e. other touchpoints)] and IS
    • WP 3: To investigate the [real-time computing] mechanisms [enabled by touchpoint integration in stationary retail stores] enabling organizations to respond to changes in their [customer journey] processes efficiently and effectively
  • Outlook:
    • WP 6: To provide [an] IT artifact that supports decision makers in developing, reviewing and adjusting [the customer journey] BPM strategy according to specific contextual factors of the organization’s environment
    • WP 9: To design a new IT artifact for the observation, the analysis, and the presentation of process related information that comes from the different customer touchpoints.
    • WP 9: To analyze to what extend the notion of automated and integrated customer touchpoint analysis in retail can be useful for process analytics
    • WP 9: To define and organize a catalog of well-known analysis operations for the integrated customer touch points that can be further combined to solve most of the process analytics tasks.

Work packages addressed: WP2: Technological Enablers – Smart Devices (Phase 1), WP3: Technological Enablers – Real-time Computing (Phase 1)

2017-05-08–2017-07-06: Westfälische Wilhelms-Universität Münster (WWU) to Universidade Federal do Estado do Rio de Janeiro (UNIRIO)

Moritz von Hoffen

Researcher: Moritz von Hoffen

Researcher Category: Early stage researcher
Website: http://erc.is/p/moritz.von.hoffen
Goal of the stay:

There are two possible research efforts to be pursued during this secondment:

Working on applications of Semantic Web technologies to be used in peer-to-peer sharing and collaborative consumption (P2P SCC) business applications. Different options include the description of resources, transactions, etc. to be used for efficient matchmaking.

Alternatively, existing work regarding the sentiment analysis of tweets and reviews of Airbnb users can be extended and complemented.


Work packages addressed: WP1: Technological Enablers – Social Media (Phase 1), WP2: Technological Enablers – Smart Devices (Phase 1)

2017-04-17–2017-05-16: Wirtschaftsuniversität Wien (WU) to CUPENYA B.V. (CUP)

Cristina Cabanillas

Researcher: Cristina Cabanillas

Researcher Category: Experienced researcher
Website: https://www.wu.ac.at/en/infobiz/
Goal of the stay:

In a previous secondment at Cupenya we assessed the business processes, organisational models and resource assignment requirements of a specific domain and developed an extension of the RALph notation for resource assignment in business processes in order to address identified goals. We also implemented an approach for analysing RALph-aware process models aimed at deriving a visibility matrix that takes into account the key performance indicators defined for a process. However, such an approach was developed with a limited scope (i.e., not all RALph constructs were processed) and a limited set of data. The goal of this secondment is thus to further develop the approach and test it with more data in order to broaden its applicability. Furthermore, we aim at compiling the results in the form of a scientific paper to be submitted to a scientific outlet.


Work packages addressed: WP7: Synthesis of IT Artefacts – BPM Modelling (Phase 2), WP9: Synthesis of IT Artefacts – BPM Analysis (Phase 2)

2017-03-28–2017-08-31: University of Liechtenstein (UNI-LI) to Queensland University of Technology (QUT)

Markus Weinmann

Researcher: Markus Weinmann

Researcher Category: Experienced researcher
Website: https://www.uni.li/markus.weinmann
Goal of the stay:

(Online) business processes do guide or even influence users’ behavior and decision making and, thus, nudge them into certain directions (a concept called “digital nudging”). For example, system designers have to decide to let users free choice or preselect options (and if so, where to set the default value). Presenting choices in certain ways – even unintended – can thus nudge people, or change their behavior in a predictable way, without forbidding any options. The goal of the stay is to explore digital nudges to understand how the design of digital (business) processes influences people’s choices. In particular, drawing on findings from behavioral science, I intend to test and evaluate the effectiveness of “digital nudges.”


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2017-02-28–2017-04-29: Westfälische Wilhelms-Universität Münster (WWU) to Universidade Federal do Estado do Rio de Janeiro (UNIRIO)

Florian Plenter

Researcher: Florian Plenter

Researcher Category: Early stage researcher
Website: http://www.erc.is/p/florian.plenter
Goal of the stay:

Goals of the secondment are to extend the research on P2P SCC business models, especially with regard to possible services being added that are enabled by technology, e.g. smart devices. Possible synergies with the team from UNIRIO are to be discussed: A comparison of process elicitation techniques, applicable to a number of processes for electric vehicle charging that have been elicited within a previous project.


Work package addressed: WP2: Technological Enablers – Smart Devices (Phase 1)

2017-02-15–2017-03-31: Wirtschaftsuniversität Wien (WU) to Queensland University of Technology (QUT)

Thomas Grisold

Researcher: Thomas Grisold

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/infobiz/team/thomas-grisold/
Goal of the stay:

The proposed topic addresses the question of how people can unlearn routines and practices when they are no longer useful or even hindering for an organization. While unlearning has become a promising topic in the literature on organizational learning and knowledge management, the associated benefits of unlearning can be useful for the context of BPM as well (e.g. in the context of people-technology-interaction). However, the concept is under criticism as it does not stand on safe conceptual grounds and within my current research, I aim at finding a new definition of unlearning that is sound and justifiable from a contemporary cognitive scientific perspective. 

The goal of this secondment is to (1) clarify the extend to which unlearning is possible on a behavioral level and (2) find strategies that can facilitate such unlearning processes in the context of business process management.


Work package addressed: WP1: Technological Enablers – Social Media (Phase 1)

2017-02-11–2017-03-19: Westfälische Wilhelms-Universität Münster (WWU) to University of Liechtenstein (UNI-LI)

Armin Stein

Researcher: Armin Stein

Researcher Category: Managerial staff
Website: http://erc.is/p/armin.stein
Goal of the stay:

During my Managerial Stay at University of Liechtenstein, I will mix managerial issues and research issues. Regarding the managerial tasks, I want to work with Bernd Schenk and Nadine Székely on

  • finding ways to connect the ERASMUS+ project BPM_Online with the RISE_BPM project,
  • the BPM Winter School and discuss means to include findings from the RISE_BPM project into the curriculum of the BPM Winter School,
  • presenting the RISE_BPM project and the current coordinator's perspective to the staff members of the University of Liechtenstein,
  • preparing the mid-term review meeting in April.

From a researchers' perspective, although this is not the main task, I want to work with Alexander Simons on future concepts of using Virtual Reality in Business Process Management, which might be one of the game-changing tools in the future.


Work packages addressed: WP2: Technological Enablers – Smart Devices (Phase 1), WP7: Synthesis of IT Artefacts – BPM Modelling (Phase 2), WP10: Project Management, WP11: Communication and Dissemination Management

2017-02-08–2017-03-04: Ulsan National Institute of Science and Technology (UNIST) to University of Liechtenstein (UNI-LI)

Marco Comuzzi

Researcher: Marco Comuzzi

Researcher Category: Experienced researcher > 10 years
Website: https://sites.google.com/site/marcocomuzziphd/home
Goal of the stay:

The goal of this visit is to investigate opportunities for collaboration in the area of prediction of process outcomes. In particular, one of the objectives is to inevstigate how natural language processing can be used to enrich process event logs and enable/enhance prediction or case outcomes from event logs. Moreover, this secondment will also be used to explore other opportunities for colaborations in the longer term between the two involved institutions.


Work package addressed: WP4: Technological Enablers – Big Data Technology (Phase 1)

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