Secondments

RISE_BPM's Innovation and Staff Exchange will be documentend in terms of secondments. They will be presented and archived within this section. 

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2017-11-21–2017-12-20: Westfälische Wilhelms-Universität Münster (WWU) to University of Liechtenstein (UNI-LI)

Friedrich Chasin

Researcher: Friedrich Chasin

Researcher Category: Early stage researcher
Website: http://erc.is/p/chasin
Goal of the stay:

In a world in which the society’s use of technology appears to be both boon and bane in the attempts to combat unsustainable human practices like contributions to environmental pollution, finding solutions to socio-technical problems has never been more relevant. The Information Systems (IS)  research on sustainability has moved into the focus of IS scholars—most notably under the label of Green IS—typically considering social, environmental, and economic dimensions. Notwithstanding the topic’s palpable relevance, there is still a lack of empirical evidence for the actual impact of green information systems artifacts on sustainability at individual, organizational, and market levels. This is perhaps not surprising as operationalizing and measuring sustainability is a key challenge. 

During the secondment, I will complete my previously established colaboration with Stefan Seidel and Jan vom Brocke on a method that enables measuring the impact of green information system artifacts. The method is grounded in systems thinking as a meta-theoretical lens and builds upon knowledge from outside IS on assessing sustainability as well as specific challenges that design-oriented IS research faces when developing Green IS artifacts. The method is situated within the research on the modeling and analysis of BPM. To demonstrate the method, it is applied in the context of measuring sustainability of a crowdsourced IT-enabled service for charging electric vehicles. The method will be evaluated against requirements and by discussing its application in the context of IS publications on sustainability. Through our collaboration and the work, we hope to spur more empirical research on the evaluation of the impact of green IS artifacts.


Work packages addressed: WP2: Technological Enablers – Smart Devices (Phase 1), WP5: Analysis of Societal Impact Factors (Phase 1), WP7: Synthesis of IT Artefacts – BPM Modelling (Phase 2), WP9: Synthesis of IT Artefacts – BPM Analysis (Phase 2)

2017-11-15–2017-11-29: Wirtschaftsuniversität Wien (WU) to University of Liechtenstein (UNI-LI)

Thomas Grisold

Researcher: Thomas Grisold

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/infobiz/team/thomas-grisold/
Goal of the stay:

Organizational unlearning refers to attempts where old knowledge is being discarded. ‘Old knowledge’ is a broad term that encompasses different kinds of knowledge. For example, in the context of BPM, organizational routines are processes that are automatized over time, and they emerge from the interplay between IT artifacts and their users. In that regard, they have implicit and explicit components; when unlearning should be successful, both need to be taken into account. However, organizational unlearning research does not provide a holistic and coherent definition that considers different types of knowledge. Some definitions speak of discarding or removing knowledge (pointing to explicit/codified knowledge) while others emphasize that unlearning involves change (which might point to implicit components).

Within my secondment at the University of Liechtenstein, I will approach the unlearning research from an epistemological perspective. I will review existing research to see if/how different kinds of knowledge were considered. Furthermore, I will cluster existing approaches to see if there can be a coherent approach for the question of how unlearning can be realised.

 

Findings can have crucial implications for different fields. For example, insights on how unlearning can be realised in routines, can contribute to BPM and IS-related research.


Work packages addressed:

2017-11-14–2017-12-13: Westfälische Wilhelms-Universität Münster (WWU) to Ulsan National Institute of Science and Technology (UNIST)

Nadine Ogonek

Researcher: Nadine Ogonek

Researcher Category: Early stage researcher
Website: http://www.erc.is
Goal of the stay:

The goal of the stay is twofold. First of all, I would like to streamline the processes of project coordination. Furthermore, I would also like to work with our partners on topics of (e-Government) education, especially in the context of distance learning and the creation and successful implementation of MOOCs.


Work packages addressed: WP1: Technological Enablers – Social Media (Phase 1), WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2), WP10: Project Management, WP11: Communication and Dissemination Management

2017-11-10–2017-11-25: Wirtschaftsuniversität Wien (WU) to University of Liechtenstein (UNI-LI)

Jan Mendling

Researcher: Jan Mendling

Researcher Category: Experienced researcher > 10 years
Website: http://www.wu.ac.at/infobiz/team/mendling/en/
Goal of the stay:

The goal of this research stay is to investigate business process management as a key enabler of digitalization. Towards this end, we will discuss ontological perspectives of digital objects and the impact of digitalization on various industries. Furthermore, we will investigate the potential of applying techniques from process mining for theory building and theory validation.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2017-11-01–2017-12-13: Wirtschaftsuniversität Wien (WU) to Ulsan National Institute of Science and Technology (UNIST)

Monika Malinova

Researcher: Monika Malinova

Researcher Category: Experienced researcher
Website: https://www.wu.ac.at/en/infobiz/team/malinova/en
Goal of the stay:

The goal of the stay is to collaboratively work on the topic of explorative process innovation. Explorative process innovation typically happens when a new procedure is necessary to support novel services and products brought to the market. In particular, during the stay we will aim in gathering empirical data from South Korean companies with the aim of identifying how processes are being developed.


Work package addressed: WP1: Technological Enablers – Social Media (Phase 1)

2017-10-07–2017-12-06: Westfälische Wilhelms-Universität Münster (WWU) to University of Liechtenstein (UNI-LI)

Hendrik Scholta

Researcher: Hendrik Scholta

Researcher Category: Early stage researcher
Website: http://www.erc.is/p/hendrik.scholta
Goal of the stay:

BPM has become increasingly important to public administrations. However, public administrations still have a lot of potential for improvement regarding the progress of their BPM. The colleagues from the University of Liechtenstein have developed an operationalization of what are called the ten principles of good BPM in order to measure how far organizations actually follow general success factors of BPM. To support BPM in public administrations, the goal of this stay is to apply these ten principles to public administrations. Potential outcomes can be differences regarding the relevance and implementation of each principle between private and public organizations, which can lead to guidelines for managers in public administrations. The results of the stay may assist managers and decision makers in public administrations to evaluate their BPM strategy and identify future development steps and directives for their organizations.


Work package addressed: WP6: Synthesis of IT Artefacts – BPM Strategy (Phase 2)

2017-09-24–2017-10-11: Wirtschaftsuniversität Wien (WU) to University of Liechtenstein (UNI-LI)

Bastian Wurm

Researcher: Bastian Wurm

Researcher Category: Early stage researcher
Website: http://www.erc.is/p/hendrik.scholta
Goal of the stay:

Process-oriented companies face the dichotomy of process standardization versus process diversity. On the one hand multinational companies try to realize returns of scale by standardization, on the other hand markets require businesses to adapt to local needs and government regulations. Today, there is no empirical framework, which can assist managers and process owners in making this trade-off and find a suitable degree of standardization for their processes. In particular, we observe a lack of research on how to measure the degree of process standardization. Addressing this research gap, we strive for the validation of a measurement scale developed in an earlier study, in order to be able to specifically and directly measure the degree of standardization in business processes. Various application scenarios and future research areas are pointed out.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2017-08-18–2017-09-03: Wirtschaftsuniversität Wien (WU) to University of Liechtenstein (UNI-LI)

Bastian Wurm

Researcher: Bastian Wurm

Researcher Category: Early stage researcher
Website: http://www.erc.is/p/hendrik.scholta
Goal of the stay:

Process-oriented companies face the dichotomy of process standardization versus process diversity. On the one hand multinational companies try to realize returns of scale by standardization, on the other hand markets require businesses to adapt to local needs and government regulations. Today, there is no empirical framework, which can assist managers and process owners in making this trade-off and find a suitable degree of standardization for their processes. In particular, we observe a lack of research on how to measure the degree of process standardization. Addressing this research gap, we strive for the validation of a measurement scale developed in an earlier study, in order to be able to specifically and directly measure the degree of standardization in business processes. Various application scenarios and future research areas are pointed out.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2017-08-14–2017-08-26: Ulsan National Institute of Science and Technology (UNIST) to Westfälische Wilhelms-Universität Münster (WWU)

Minseok Song

Researcher: Minseok Song

Researcher Category: Experienced researcher > 10 years
Website: http://mssong.postech.ac.kr
Goal of the stay:

The goal of the stay is to wrap up the previous works such as BPM in sharing economy and the analysis of charging transaction data. Furthermore, I would like to investigate potential collaboration topics in the first and second phase of the project. On specifically, the topics of Analysis of Societal Impact Factors and synthesis of IT Artefacts – BPM Analysis will be discussed with the researchers in WWU.


Work packages addressed: WP5: Analysis of Societal Impact Factors (Phase 1), WP9: Synthesis of IT Artefacts – BPM Analysis (Phase 2)

2017-07-09–2017-09-15: Wirtschaftsuniversität Wien (WU) to CUPENYA B.V. (CUP)

Svitlana Vakulenko

Researcher: Svitlana Vakulenko

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/en/infobiz/team/vakulenko-svitlana/
Goal of the stay:

The aim of the cooperative research endeavour is to develop efficient and effective approaches for question answering using open data tables.

This kind of data is ubiquitous and continually growing due to various statistical reports produced by national governments on a regular basis and released as open data.

The dominant part of the open data consists of tables in formats such as CSV. Tabular data is difficult to analyze and to search through, yielding for new tools and interfaces that would allow even non tech-savvy users to gain insights from open datasets without resorting to specialized data analysis tools or even without having to fully understand the dataset structure. We evaluate the state-of-the-art deep learning approaches for this task and attempt to scale the implementation to the size of the open data repository containing more than 200,000 tables collected from distributed portals. The main challenge consists in integrating these diverse datasets, bridging the semantic gap and providing a system capable of retrieving relevant information using natural language queries.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2017-07-06–2017-09-07: Wirtschaftsuniversität Wien (WU) to Universidade Federal do Estado do Rio de Janeiro (UNIRIO)

Saimir Bala

Researcher: Saimir Bala

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/en/infobiz/team/bala/en
Goal of the stay:

The monitoring of project-oriented business processes is difficult because their state is fragmented
and represented by the progress of different documents and artifacts being worked on. This
observation holds in particular for software development projects in which various developers work
on different parts of the software concurrently. Prior contributions in this area have proposed a
plethora of techniques to analyze and visualize the current state of the software artifact as a product.
It is surprising that these techniques are missing to provide insights into what types of work are
conducted at different stages of the project and how hey are dependent upon another. Through this
secondment we want to extend existing work on using times series techniques to analyze software
repositories. Thus, we plan on joining our efforts to thoroughly investigate the theoretical and
practical aspects of applying this new analysis technique to software projects.


Work package addressed: WP1: Technological Enablers – Social Media (Phase 1)

2017-06-18–2017-08-16: Westfälische Wilhelms-Universität Münster (WWU) to University of Liechtenstein (UNI-LI)

Jan Betzing

Researcher: Jan Betzing

Researcher Category: Early stage researcher
Website: http://erc.is/p/betzing
Goal of the stay:

During my stay at the University of Liechtenstein, I would like to network with researchers of the faculty and discuss possible collaborations in the area of personalized digital business processes using mobile location-based services. My research builds upon identified opportunities of smart devices for BPM in general and the EU general data protection regulation (GDPR) in particular.

The EU GDPR  becomes effective in May 2018. It mandates service providers to get an active consent by the user, before personal data can be collected and processed. Consequently, privacy management is a cornerstone of every BPM strategy that involves personalized business processes.

I would like to collaboratively design an online-based experiment with a prototypical IT artifact to investigate, how consumers can make (more) informed consent decisions regarding the sharing of private information such as their location with third-parties on their smartphones. The goal is to design a privacy mechanism that fulfills the EU-requirement of an active consent and also supports users in understanding which information is collected for which purpose. We maintain that transparency and a well-designed onboarding process can lead to more users consenting to the processing of personal data.

From the expected results, I would like to derive design guidelines that informs the BPM strategy of App service providers in regarding the EU-compliant collection of data using the users' smart devices.


Work packages addressed: WP2: Technological Enablers – Smart Devices (Phase 1), WP6: Synthesis of IT Artefacts – BPM Strategy (Phase 2)

2017-06-12–2017-10-11: Westfälische Wilhelms-Universität Münster (WWU) to Queensland University of Technology (QUT)

Benjamin Barann

Researcher: Benjamin Barann

Researcher Category: Early stage researcher
Website: https://www.wi.uni-muenster.de/de/institut/is/personen/benjamin-barann
Goal of the stay:
  • Topic: Digitalization of Customer Touchpoint in Stationary Retail Stores
  • Motivation: The topic of customer touchpoint integration is quite novel. Only channel integration as a whole has been considered by research. Furthermore, most of the retailers are still struggling to fully implement it. Thus, Lemon & Verhoef (2016) motivated further research in this area by asking which models can enable companies to reach seamless touchpoint integration across the purchase journey. However, what makes touchpoint integration different from channel integration? In fact, the existing literature does not provide an unambiguous definition of the various terms connected with these concepts. Besides channel integration, researchers talk about multi-, cross-, and omni-channel integration. To get a better idea of touchpoint integration, it is important to have a close look at these channel management approaches. Indeed, a single channel comprises out of many different touchpoints. Examples for such touchpoints in a retail store could be the sushi/meat counter, price and discount signs, check-out points, shop employees… Especially smart retail technologies, which incorporates IoT technologies such as sensors and actuators, drive the integration of these brand-owned touchpoints. Therefore, I will collaboratively elaborate the concept of brand-owned customer touchpoint integration from a theoretical and practical perspective with a researcher from the QUT and one of their associated retailers. The overarching research question is: How can the customer journey processes be further linked through the integration of brand-owned touchpoints and what is the impact on the retailer?
  • RISE_BPM Mapping:
    • WP 2: To cooperate with [a] company […][to discuss] sensors and actuators added to their physical [touchpoints] in order to make them ‘smart’, i.e. eligible to share data with other smart devices [(i.e. other touchpoints)] and IS
    • WP 3: To investigate the [real-time computing] mechanisms [enabled by touchpoint integration in stationary retail stores] enabling organizations to respond to changes in their [customer journey] processes efficiently and effectively
  • Outlook:
    • WP 6: To provide [an] IT artifact that supports decision makers in developing, reviewing and adjusting [the customer journey] BPM strategy according to specific contextual factors of the organization’s environment
    • WP 9: To design a new IT artifact for the observation, the analysis, and the presentation of process related information that comes from the different customer touchpoints.
    • WP 9: To analyze to what extend the notion of automated and integrated customer touchpoint analysis in retail can be useful for process analytics
    • WP 9: To define and organize a catalog of well-known analysis operations for the integrated customer touch points that can be further combined to solve most of the process analytics tasks.

Work packages addressed: WP2: Technological Enablers – Smart Devices (Phase 1), WP3: Technological Enablers – Real-time Computing (Phase 1)

2017-05-08–2017-07-06: Westfälische Wilhelms-Universität Münster (WWU) to Universidade Federal do Estado do Rio de Janeiro (UNIRIO)

Moritz von Hoffen

Researcher: Moritz von Hoffen

Researcher Category: Early stage researcher
Website: http://erc.is/p/moritz.von.hoffen
Goal of the stay:

There are two possible research efforts to be pursued during this secondment:

Working on applications of Semantic Web technologies to be used in peer-to-peer sharing and collaborative consumption (P2P SCC) business applications. Different options include the description of resources, transactions, etc. to be used for efficient matchmaking.

Alternatively, existing work regarding the sentiment analysis of tweets and reviews of Airbnb users can be extended and complemented.


Work packages addressed: WP1: Technological Enablers – Social Media (Phase 1), WP2: Technological Enablers – Smart Devices (Phase 1)

2017-04-17–2017-05-16: Wirtschaftsuniversität Wien (WU) to CUPENYA B.V. (CUP)

Cristina Cabanillas

Researcher: Cristina Cabanillas

Researcher Category: Experienced researcher
Website: https://www.wu.ac.at/en/infobiz/
Goal of the stay:

In a previous secondment at Cupenya we assessed the business processes, organisational models and resource assignment requirements of a specific domain and developed an extension of the RALph notation for resource assignment in business processes in order to address identified goals. We also implemented an approach for analysing RALph-aware process models aimed at deriving a visibility matrix that takes into account the key performance indicators defined for a process. However, such an approach was developed with a limited scope (i.e., not all RALph constructs were processed) and a limited set of data. The goal of this secondment is thus to further develop the approach and test it with more data in order to broaden its applicability. Furthermore, we aim at compiling the results in the form of a scientific paper to be submitted to a scientific outlet.


Work packages addressed: WP7: Synthesis of IT Artefacts – BPM Modelling (Phase 2), WP9: Synthesis of IT Artefacts – BPM Analysis (Phase 2)

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