Secondments

RISE_BPM's Innovation and Staff Exchange will be documentend in terms of secondments. They will be presented and archived within this section. 

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2019-04-14–2019-04-19: Wirtschaftsuniversität Wien (WU) to University of Liechtenstein (UNI-LI)

Bastian Wurm

Researcher: Bastian Wurm

Researcher Category: Early stage researcher
Goal of the stay:

Organizations and individuals leave an abundance of digital trace data. These data are a rich asset for researchers and practitioners alike, who can this information to theorize about and improve business processes. In our research, we investigate how process mining can serve as an analytic device for theory development.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2019-04-01–2019-04-30: Wirtschaftsuniversität Wien (WU) to Universidade Federal do Estado do Rio de Janeiro (UNIRIO)

Saimir Bala

Researcher: Saimir Bala

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/en/infobiz/team/bala/en
Goal of the stay:

Software development projects are highly complex in nature. These projects include, among other
aspects, the execution of an overall software development process. In practice, various project
management approaches exist that guide the managers during the development of software projects.
However, in order to meet quality, time and budget limits objectives, the software project needs to
be monitored. In other words, managers need to gain transparency on what is the actual software
development process being followed by team members. In particular, managers want to know the
actual versus planned progress, what are the resources that actively participate in the work, whether
resource-occupancy is high, what are actual tasks performed by the different organizational roles,
what are typical patterns of work that lead to specific outcomes, etc. A starting point for analysis is
the empirical evidence given from the historical evolution of artifacts (e.g., files, documentation,
etc). Therefore, there is the need for approaches that are able to extract process knowledge from the
artifacts produced and stored in software repositories. However, these data do not come in a format
that is ready to be analyzed by process mining approaches. Hence, techniques that are able to
extract the software process from these repositories are needed. The goal of this stay is to continue
our effort into extracting a dataset of pull requests form GitHub repositories that adhere to user
defined quality standards.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2019-03-23–2019-04-02: Wirtschaftsuniversität Wien (WU) to University of Liechtenstein (UNI-LI)

Bastian Wurm

Researcher: Bastian Wurm

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/en/infobiz/team/bala/en
Goal of the stay:

Organizations and individuals leave an abundance of digital trace data. These data are a rich asset for researchers and practitioners alike, who can this information to theorize about and improve business processes. In our research, we investigate how process mining can serve as an analytic device for theory development.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2019-03-20–2019-04-30: Westfälische Wilhelms-Universität Münster (WWU) to Queensland University of Technology (QUT)

Elena Gorbacheva

Researcher: Elena Gorbacheva

Researcher Category: Experienced researcher < 10 years
Website: https://www.wi.uni-muenster.de/department/groups/is/people/elena-gorbacheva
Goal of the stay:

During my research stay at the Queensland University of Technology, I will collaborate with Dr. Wasana Bandara on joint projects in the area of Enterprise Business Process Management (E-BPM). Together with Dr. Bandara we will cumulate a collection of E-BPM case studies. I will then complete the background research to identify the relevant ‘lenses’ to explore within the collected case studies the topic of BPM benefits realisation. A practitioner paper is foreseen as an outcome of this work.


Work package addressed: WP6: Synthesis of IT Artefacts – BPM Strategy (Phase 2)

2019-03-18–2019-04-22: Westfälische Wilhelms-Universität Münster (WWU) to University of Melbourne (UNIMELB)

Armin Stein

Researcher: Armin Stein

Researcher Category: Managerial staff
Website: http://erc.is/p/armin.stein
Goal of the stay:

This is my first managerial stay at the University of Melbourne (UoM), which was included at a later stage of the RISE_BPM project. The reason for the late inclusion was that Prof. Marcello La Rosa moved from the Queensland University of Technology (QUT) in Brisbane – our initial Australian project partner – to the UoM, and by this provided new opportunities for expanding our RISE_BPM research network. Similar to the QUT, the UoM has a strong group of Information Systems researchers, also specifically in the Business Process Management (BPM) field.

Marcello’s research is focused more on the analytical part of BPM. The goal of the stay is therefore to exploit additional potential research fields for the future for all partners, also for those that are work on a more managerial level. As the project draws to a close, I hope to carry the findings beyond the project runtime.

Aside from the research topics, I would also like to exploit potential stays beyond the project runtime, specifically for Early Stage Researchers, to gain valuable experiences while working with local senior researchers. Finally, I would like to get in touch with the international relations staff to find means for student exchange on undergraduate and graduate levels.


Work package addressed: WP10: Project Management

2019-03-13–2019-04-25: Westfälische Wilhelms-Universität Münster (WWU) to University of Melbourne (UNIMELB)

Nadine Ogonek

Researcher: Nadine Ogonek

Researcher Category: Early stage researcher
Website: http://www.erc.is
Goal of the stay:

Governments are becoming ever more digital and connected. Traditionally seen, though, this development does not come very natural, since the public sector has a longstanding history of analog practices and thus finds itself in a transformation phase that comes along with completely new processes and the reorganisation of work. Public servants are the ones in charge of implementing this digital transformation, needing to master those new exigencies, which is why they need to have a new competence set that fits the exigencies induced by the digitalisation. During my stay at the University of Melbourne, I will be mainly collaborating with Prof. Kathleen Gray and her colleagues, who are doing research on health informatics. We are planning to do joint research on the competence exigencies of the public workforce in the eHealth sector, which will be an expansion of my research to the health sector.


Work packages addressed: WP6: Synthesis of IT Artefacts – BPM Strategy (Phase 2), WP10: Project Management, WP11: Communication and Dissemination Management

2019-03-12–2019-04-12: Wirtschaftsuniversität Wien (WU) to Universidade Federal do Estado do Rio de Janeiro (UNIRIO)

Steven Groß

Researcher: Steven Groß

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/en/infobiz/team/gross-steven/
Goal of the stay:

Methods are of fundamental importance for information systems (IS) research, yet research that approaches IS methods from a process perspective is limited. We intend to develop a theoretical framework for studying methods as processes and propose a research procedure that is grounded in sequence analysis. We want to find out how methods are applied in research and practice, when and why methods are modified, why there are deviations from proposed and applied methods, and how methods evolve over time. In order to answer this research questions, we plan to conduct interviews with practitioners that made use of business process improvement methods.

Outcome

The main outcome of the intended stay in Brazil would be a theory on how methods are used and how conducting method steps can explain its success.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2019-03-09–2019-04-12: Westfälische Wilhelms-Universität Münster (WWU) to Queensland University of Technology (QUT)

Sebastian Halsbenning

Researcher: Sebastian Halsbenning

Researcher Category: Early stage researcher
Website: https://www.wi.uni-muenster.de
Goal of the stay:

Nowadays citizens, as well as companies, expect modern public administrations. This includes, of course, a broad offer of digital services. Whereas these features are already part of common e-government strategies, current research and practice go beyond a simple provision of digital services by public entities on their own. A first step is the establishment of One-Stop-Shops (OSS) to reduce the burden for applicants to look for correct responsibilities since an OSS functions as a single point of contact to all government entities. Further development efforts lead to an even more ambitious concept of proactive service delivery. Proactivity in government entities has the potential to change dramatically the historical image of public bodies as the typical need for applications to receive a special public service becomes superfluous. In practice, some governments already deliver services proactively, which is, for instance, the case with the Austrian family allowance. The financial administration in Austria pays the allowance completely automatic without the need for an application. This obviously results in shorter and condensed processes.

Following the economic and process perspective, proactive service delivery is desirable for both, citizens and public entities. Therefore, the goal of a citizen-centric administration must be the offer of more proactive services, which is institutionalized in a No-Stop-Shop. This is the step beyond an OSS because there is no need to contact a government entity at all. Nevertheless, proactive service delivery needs a high stock of knowledge and data to provide services correctly and to the right time. Consequently, public administrations need a tool to evaluate, whether to change a specific service or product towards proactivity or not.

This secondment aims at the development of such a tool and, additionally, the first steps to evaluate it will be undertaken.


Work packages addressed: WP7: Synthesis of IT Artefacts – BPM Modelling (Phase 2), WP9: Synthesis of IT Artefacts – BPM Analysis (Phase 2)

2019-03-07–2019-04-10: Wirtschaftsuniversität Wien (WU) to Pohang University of Science and Technology (POSTECH)

Anton Yeshchenko

Researcher: Anton Yeshchenko

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/en/infobiz/team/yeshchenko-anton/
Goal of the stay:

BPM is the field of study that promotes the outlook on the businesses from the processual prospective and process mining is the attempt to understand the processes from data. During the stay, we aim to establish collaboration for the research on the topic of business process predictions. Our aim is to use the data from enterprise resource planning systems to develop techniques for prediction of future process KPIs, in explainable manner that allows process analyst to understand and act prior any of the future events happened.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2019-03-07–2019-04-11: Wirtschaftsuniversität Wien (WU) to Pohang University of Science and Technology (POSTECH)

Alessio Cecconi

Researcher: Alessio Cecconi

Researcher Category: Early stage researcher
Website: https://www.wu.ac.at/en/infobiz/team/cecconi-alessio/
Goal of the stay:

The blockchain is one of the most prominent game changers of this technological era. Its
application in the business process field is leading to unprecedented evolution possibilities. This
decentralized trustful technology allows for new business models and interactions between
companies without third trusted parties. Nevertheless, the implementation and execution of
processes in the blockchain, guaranteeing intuitiveness and security, is an engineering challenge by
its own. The goal of this secondment is to explore together new research questions regarding
business process modelling, implementation and analysis within the blockchain. The different views
and agendas of our respective teams can be the fertile ground of new ideas and joint research.


Work package addressed: WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2019-03-03–2019-04-03: Westfälische Wilhelms-Universität Münster (WWU) to Pohang University of Science and Technology (POSTECH)

Ute Paukstadt

Researcher: Ute Paukstadt

Researcher Category: Early stage researcher
Website: http://www.erc.is/p/ute.paukstadt
Goal of the stay:

Digitalization is diffusing into the physical world by equipping physical products with sensors, connectivity, and data analytics. Building on these smart products, new digital services emerge, i.e. smart service which promise new data-driven values for customers and businesses. In the energy sector the corresponding phenomenon is called smart energy products and services.

Despite its promising nature, the design of smart energy services is challenging. One challenge is due to the nature of smart energy services which always require a smart product. Furthermore, smart energy products often require additional supporting services such as installation and financing. Complexity is also rising as smart energy servcies are an emerging phenomenon that continuously adds new capabilities to the service design space.

As a result, there are a plethora of options to design smart energy offerings. Since there is also little knowledge on the capabilities and features of smart energy services, I aim to explore existing service designs for smart energy services.


Work packages addressed: WP2: Technological Enablers – Smart Devices (Phase 1), WP7: Synthesis of IT Artefacts – BPM Modelling (Phase 2)

2019-02-27–2019-04-15: Westfälische Wilhelms-Universität Münster (WWU) to Queensland University of Technology (QUT)

Ann-Kristin Cordes

Researcher: Ann-Kristin Cordes

Researcher Category: Experienced researcher
Website: https://www.wi.uni-muenster.de/de/institut/is/personen/ann-kristin-cordes
Goal of the stay:

During the secondment, I will cooperate to achieve a couple of objectives. First, we want to continue our work from my last secondment in 2018. The developed framework will be extended. This will result in writing a joint journal publication. Second, we will discuss and develop a research agenda how we can further extend and evaluate the framework and how we can collaborate in the future. Third, it is planned to reinforce the cooperation with our Australian partners, also with regards to a joint PhD program. 


Work package addressed: WP6: Synthesis of IT Artefacts – BPM Strategy (Phase 2)

2019-02-22–2019-03-22: University of Erlangen-Nuremberg (FAU) to Pohang University of Science and Technology (POSTECH)

Matthias Stierle

Researcher: Matthias Stierle

Researcher Category: Early stage researcher
Website: https://www.is.rw.fau.de/ueber-uns/person/wissenschaftliche-mitarbeiter/matthias-stierle/
Goal of the stay:

Information systems have enabled organizations to run their processes digitally. With the capabilities of Process Mining business processes can easily be assessed from a holistic perspective. Typical performance indicators are throughput times, idle times, which activities are executed and how often, who is involved in process execution. Having gained these insights the question that naturally arises is “How do we use this information to improve our process?”. One popular approach for making processes faster, decrease costs and increase throughput is process automation. Currently, RPA (Robotic Process Automation) is a technology highly discussed in industry and has been proposed as a trending research topic. RPA vendors promise the automation of recurring human tasks with the help of their software. Companies engaging in such automation endeavors are asking the question of “How do we know where or what to automate in our process?” This suggests the existence of potential synergistic effects between process automation and process analysis.

The goal of this secondment is to identify performance indicators that are suitable for assessing the automatability of business process activities and that can be calculated from an event log.


Work package addressed: WP9: Synthesis of IT Artefacts – BPM Analysis (Phase 2)

2019-02-04–2019-03-07: University of Erlangen-Nuremberg (FAU) to Queensland University of Technology (QUT)

Emanuel Marx

Researcher: Emanuel Marx

Researcher Category: Early stage researcher
Website: https://www.is.rw.fau.de/ueber-uns/person/wissenschaftliche-mitarbeiter/emanuel-marx/
Goal of the stay:

Machine and plant installers have always been fighting with a strong competition and especially in high wage countries had to stand out with a unique selling proposition. Early, these companies added value to their core business by offering additional services, such as support or specific knowledge. To describe this phenomenon, Vandermerwe and Rada (1988) were the first to use the term “Servitization”. With this concept, service science research wants to cause an understanding for the need of services of manufacturing companies and their positive impact on the business model. As the description of a target state isn’t enough, there was a need for methods to develop such services systematically. This opened the door for various research disciplines, amongst which “Service Engineering” stood out as a more application-oriented, top-down development process, using methods and models of (construction, software,…) engineering disciplines (Beverungen et al. 2018). With the emerge of Big Data Analytics in the recent years, Servitization is experiencing a second spring. Different than before, companies have the chance to not only offer simple support services but to enhance the user experience significantly. This enables disruptive business models (Maull et al. 2014). Services like e.g. monitoring, optimization, remote control, and autonomous adaption are possible (Beverungen et al. 2017b). To differentiate these new services, which use Big Data Analytics to offer a new value proposition, from the classical services addressed by Servitization, a new nomenclature occurred: “Smart Service” (Beverungen et al. 2017a). Similar to Servitization, Smart Service describes “what?” these new services look like, while the procedure to develop Smart Services called “Smart Service Engineering” is required to answer the question “how?” to develop these services (Thomas et al. 2017). While current research mostly transfers and slightly amplifies the methods of Service Engineering to develop Smart Services, the practical implementation often fail to be successful (Pezzotta et al. 2013). It seems, that a purely top-down approach towards Smart Services isn’t appropriate. On this behalf, there is a small but growing research field focused on developing Big Data Analytics systems from the data perspective, called “Datafication” (Lycett 2013). The starting point of most Datafication methods is a set of available data from which benefit potentials are derived in a bottom-up process. While the advantage is a high-quality product foundation for a service, the business aspect comes too short. In the end, a meaningful Smart Service Engineering method for manufacturing companies has to connect both worlds. The objective of my stay in Brisbane is to examine the relationship between Servitization and Big Data Analytics. With these insights, Design Principles for a Smart Service Engineering method with the focus on manufacturing companies should be defined as a basis for the development of a later Smart Services Engineering process model.


Work packages addressed: WP6: Synthesis of IT Artefacts – BPM Strategy (Phase 2), WP8: Synthesis of IT Artefacts – BPM Implementation (Phase 2)

2019-02-01–2019-03-12: University of Paderborn (UPB) to University of Melbourne (UNIMELB)

Daniel Beverungen

Researcher: Daniel Beverungen

Researcher Category: Experienced researcher > 10 years
Website: https://wiwi.uni-paderborn.de/dep3/winfo010/team/prof-dr-daniel-beverungen/
Goal of the stay:

During the secondment, we will cooperate to reach a couple of objectives. First, we are in the process of chairing a research track at the European Conference on Information Systems (ECIS) and a special issue in a co-called top-basket journal – the Information Systems Journal (ISJ) – both of which require to be finalized during the stay in Melbourne. Second, we will be writing an editorial paper for our ISJ Special Issue, in which we will re-conceptualize ‘service systems’ as ‘systems’. Third, we are currently developing a research agenda on Service Science; in this agenda, the planning, implementation, and analysis of Service Processes will play a major role. This initiative is carried out in cooperation among the University of Paderborn, University of Melbourne, and Queensland University of Technology (and other partners outside the RISE_BPM consortium). Fourth, I will present recent research results from our project on repurposing electric vehicle batteries (EVBs) to faculty at the School of Engineering at the University of Melbourne. Fifth, we will broaden and deepen our personal and institutional ties to start additional research projects (RISE_Smart Service) and joint administrative initiatives.We will implement a couple of objectives during the secondment. First, we are in the process of chairing a research track at the European Conference on Information Systems (ECIS) and a special issue in a co-called top-basket journal – the Information Systems Journal (ISJ) – both of which require to be finalized during the stay in Melbourne. Second, we will be writing an editorial paper for our ISJ Special Issue, in which we will re-conceptualize ‘service systems’ as ‘systems’. Third, we are currently developing a research agenda on Service Science; in this agenda, the planning, implementation, and analysis of Service Processes will play a major role. Fourth, I will present recent research results from our project on repurposing electric vehicle batteries (EVBs) to faculty at the School of Engineering at the University of Melbourne. Fifth, we will broaden and deepen our personal and institutional ties to start additional research projects (RISE_Smart Service) and joint administrative initiatives.


Work package addressed: WP6: Synthesis of IT Artefacts – BPM Strategy (Phase 2)

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